Privacy policy

At Soniva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

📌 Information We Collect

When you visit or purchase from our website, we may collect:

Personal Information

  • Name

  • Email address

  • Shipping & billing address

  • Payment details (processed securely via payment providers)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interaction behavior

🛒 How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve website experience

  • Prevent fraud and unauthorized transactions

  • Send marketing emails (only if you opt-in)

💳 Payment Security

All payments are processed through secure third-party payment providers.
We do not store your full payment card details on our servers.

🍪 Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and usage

  • Provide personalized shopping experience

You can disable cookies anytime in your browser settings.

📦 Third-Party Services

We may share limited data with trusted partners such as:

  • Payment processors

  • Shipping carriers

  • Email marketing platforms

  • Analytics providers

These partners only use your data to provide their services.

📧 Marketing Communications

If you subscribe to our newsletter, we may send:

  • Promotions

  • Product updates

  • Special offers

You can unsubscribe anytime using the link in our emails.

🔐 Data Protection

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse.

🌍 International Users

Your information may be processed in different countries depending on our service providers. We ensure appropriate protection measures are in place.

👶 Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect data from children.

🧾 Your Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your personal data

  • Opt out of marketing communications

Contact us to request these actions.

✉ Contact Us

If you have questions about this Privacy Policy, contact us:

Store Name: Soniva
Email: slaideh683@gmail.com
Store Address:
117 Lower Seedley Road
Salford, M6 5NG
United Kingdom

🔄 Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.