Shipping policy

Thank you for shopping with Soniva. This Shipping Policy explains how we process, ship, and deliver your orders.

📦 Order Processing Time

  • Orders are processed within 1–3 business days (Monday – Friday)

  • Orders placed on weekends or holidays will be processed the next business day

You will receive a confirmation email once your order is shipped.

🌍 Shipping Locations

We currently ship to:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • Most European countries

If your country is not listed, please contact us before ordering.

⏳ Estimated Delivery Time

Estimated delivery times (after processing):

  • United Kingdom: 5 – 10 business days

  • Europe: 6 – 12 business days

  • USA / Canada: 7 – 15 business days

  • Australia / Rest of World: 8 – 18 business days

Delivery times may vary depending on customs, courier delays, or peak seasons.

💰 Shipping Cost

  • Standard Shipping: Calculated at checkout or Free (if promotion applies)

Any customs fees, taxes, or import duties are the customer’s responsibility (if applicable).

📬 Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 2–5 days to appear.

📦 Multiple Shipments

Some orders may arrive in separate packages depending on warehouse location and stock availability.

⚠ Shipping Delays

Shipping delays may occur due to:

  • Weather conditions

  • Courier delays

  • Customs inspections

  • High order volume periods

Soniva is not responsible for delays outside our control.

📭 Incorrect Address

Please ensure your shipping address is correct.

If you entered the wrong address:

  • Contact us within 12 hours of ordering

  • We cannot guarantee address changes after processing

📦 Lost or Stolen Packages

If your tracking shows delivered but you did not receive your package:

  • Check with neighbors or local courier office

  • Contact the shipping carrier

Soniva is not responsible for packages marked as delivered by the courier.

❌ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this time, orders may already be processed for shipment.

✉ Contact Us

If you have shipping questions, contact us:

Store Name: Soniva
Email: slaideh683@gmail.com

Address:
117 Lower Seedley Road
Salford, M6 5NG
United Kingdom

🔄 Policy Updates

We reserve the right to update this Shipping Policy at any time. Updates will be posted on this page.