Refund policy
At Soniva, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
📦 Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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Unused and in original condition
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In original packaging
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With all included accessories
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With proof of purchase
❌ Non-Returnable Items
We cannot accept returns for:
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Used or damaged items (not due to shipping damage)
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Items returned without original packaging
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Items returned after 30 days
💰 Refunds
Once we receive and inspect your return:
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We will notify you of approval or rejection
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Approved refunds are processed within 5–10 business days
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Refunds are issued to your original payment method
Please note:
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Original shipping costs are non-refundable (if applicable)
🔁 Exchanges
We replace items only if they are:
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Defective
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Damaged during shipping
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Not functioning as described
If you need an exchange, contact us first.
📬 Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was sent
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The item is defective
We recommend using a trackable shipping service.
📦 Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Please contact us within 48 hours of delivery with:
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Order number
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Photos of item and packaging
⏳ Order Cancellation
Orders can be cancelled within 12 hours of purchase.
After this time, your order may already be processed for shipping.
📭 Lost or Stolen Packages
Soniva is not responsible for lost or stolen packages marked as delivered by the courier.
Please contact the shipping carrier directly.
✉ Contact Us
If you have questions about returns or refunds, contact us:
Store Name: Soniva
Email: slaideh683@gmail.com
Return Address:
117 Lower Seedley Road
Salford, M6 5NG
United Kingdom
🔄 Policy Updates
We reserve the right to update this policy at any time. Updates will be posted on this page.
